Shipping policy

How we ship

Every Lorzini order is prepared and delivered through our network of trusted third-party logistics and fulfillment partners, selected for quality and reliability.

Order processing

Orders are processed within 1–3 business days after they're placed. You'll receive a confirmation email when your order is on its way.

Delivery estimates

Every Lorzini order ships complimentary and fully tracked, and typically arrives within 10–18 business days, wherever you are.

These are estimates, not guarantees. Certain destinations, peak seasons, or customs processing can add a little time. We'd rather be honest with you than promise something we can't control.

Tracking

As soon as your order ships, we'll send you a tracking link so you can follow it every step of the way.

Shipping costs

Shipping is complimentary on every order — the price you see is the price you pay, with no surprise fees at checkout.

Delays

Once a package is handed to the carrier, delivery is in their hands. We're not responsible for delays caused by carriers, customs, weather, or events beyond our control — but if something goes wrong, reach out and we'll do everything we can to help.

International orders, duties & taxes

For international deliveries, any import duties, taxes, or customs fees are the customer's responsibility and are not included in the order total.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly.

Lost or stuck packages

If your tracking hasn't moved or your order seems lost, email hello@lorzini.com and we'll personally help you resolve it.