FAQ

How long will my order take to arrive?

Orders are prepared within 1–3 business days. After that, your order ships free and fully tracked, and typically arrives within 10–18 business days, wherever you are. These are honest estimates — certain destinations or customs can add a little time, and we'll always keep you updated with tracking.

Where do Lorzini products ship from?

We work with a network of trusted logistics and fulfillment partners around the world, chosen for quality and reliability. That lets us bring you premium pieces without the premium markup of a traditional retail middleman.

Will I get tracking?

Yes — as soon as your order ships, we send you a tracking link so you can follow it the whole way.

Do I need a PayPal account to pay?

No — you can pay with any credit or debit card, and a PayPal account is optional. Here's how: (1) Click PayPal at checkout. (2) On the PayPal screen, choose Pay with Debit or Credit Card. (3) Enter your email — just for your receipt — and your card details, and you're done. PayPal only asks for your email to send the receipt; you don't need to create an account to pay. 🐾

What's your return policy?

If something isn't right, you have 30 days from delivery to request a return on unused items in their original condition. If an item arrives damaged or incorrect, we cover the return shipping and make it right. Full details are on our Refund Policy page.

How do I choose the right size?

Each product page lists its sizing (for example, our beds and harnesses are sized by your dog's weight). If you're between sizes or unsure, email us at hello@lorzini.com — we're happy to help you choose.

Are your products safe for my dog?

We curate every piece with safety and comfort in mind. As with any pet product, we recommend supervising your dog with new toys and accessories, and choosing the correct size for their breed and weight.

Is the health information on your site veterinary advice?

No — our science-based content is for education only. It's there to help you understand your dog better, but it's never a substitute for your veterinarian. Always consult a professional about your pet's health.

Do you ship internationally?

Yes. Please note that any import duties, taxes, or customs fees for international orders are the customer's responsibility and aren't included at checkout.

My tracking hasn't updated / my order seems lost. What do I do?

Reach out to us at hello@lorzini.com with your order number and we'll personally help you track it down and resolve it.

How can I contact you?

Email us at hello@lorzini.com — a real person will get back to you. We're here for you and your pup. 🐾